Privacy Policy

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Privacy Policy

Effective Date: April 16, 2025​

1. Introduction

Surefix Home Solutions ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website https://surefixhomesolutions.co.uk , contact us, or use our services.​

2. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, and postal address.
   
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
   
• Usage Data: Information about how you use our Website, products, and services.
   
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.​
   

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide and manage our services.
   
• To communicate with you, including responding to inquiries and sending service-related notifications.
   
• To improve our Website and services.
   
• To comply with legal obligations.
   
• To send you marketing communications, where you have consented to receive them.​
   

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:​

• Consent: Where you have given us explicit permission to process your data.
   
• Contractual Necessity: Where processing is necessary for the performance of a contract with you.
   
• Legal Obligation: Where we are required to comply with a legal obligation.
   
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.​
   

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your data with:​

• Service Providers: Third-party vendors who provide services on our behalf, such as IT services, payment processing, and marketing.
   
• Legal Authorities: When required to do so by law or in response to valid requests by public authorities.
   
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.​
   

6. Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing your personal data. These measures are designed to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.​

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.​

8. Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Access: You have the right to request copies of your personal data.
   
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
   
• Erasure: You have the right to request that we erase your personal data, under certain conditions.
   
• Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions